We promise every order 7 days warranty, if you find the the product is damaged not the shipping reason ,you can contact us.Steps:
In essence this means that faulty products can be returned to Aulola by confirm the obvious quality defects as follows :
If you received the item with wrong color from Aulola: we would like to take the responsibility to issue you a full refund. If a refund is required, please be ready to provide Customer Service photographs clearly showing the problem with the item. Then we will refund to you within 24 hours after the issue is confirmed. Perceived color differences due to the display settings of your computer monitor are not grounds for a refund.
If you received the incorrect item from Aulola: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or replacement.
If you received a defective or damaged item equal or above 30 US dollars: You are eligible for a full refund or replacement. When requesting refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its tracking number as soon as possible. If you believe your item is damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your replacement or refund.
Alternatively, you can open the item in front of the delivery person. If you find that it was damaged during shipping, you can refuse to sign it. Aulola will ship you a new item immediately.